Canceling Your Subscription

Canceling Your Subscription

You can cancel your Chomp API subscription at any time. 

Having trouble with barcode matches? Many developers choose to cancel due to initial difficulty formatting UPC/EAN barcodes correctly. Before canceling, please review the Barcode Troubleshooting Guide or contact the Support Team for assistance.

How to Cancel

To cancel your subscription, follow these steps:

  1. Log into the Client Center.
  2. Click the Manage button, then select the Manage Subscription option.
  3. Scroll down, click the Make Changes button, and authenticate using your One-Time Password (OTP).
  4. Select the subscription you wish to cancel.
  5. Click the Cancel Subscription link.

Cancellation Terms

  • Immediate Effect: Your cancellation will take effect immediately, and API access will be terminated.
  • Prorated Refunds: You will automatically receive a prorated refund for any unused time on your base subscription fee, if applicable.
  • Final Usage Billing: Payment for any accrued "per request" fees or Monthly Active User (MAU) fees from your current billing cycle will be processed immediately upon cancellation.

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