I'm having trouble signing in to the Client Center. What do I do?

I'm having trouble signing in to the Client Center. What do I do?

To sign in to the Client Center you must provide the email address you used when creating your subscription along with your API key, which was sent to your email inbox. Please double check to make sure you are entering this information correctly.

Please open a support ticket if you aren't able to access the Client Center. Be sure to include your API key and email address so that we can verify your identity.

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    • Helpful Links

      If you're having trouble finding something please refer to the links below. Client Center API Documentation FAQ Twitter @chomp_this_ Feel free to contact us if you're looking for something and still can't find it.

    • API Documentation Help

      Get started with our API by heading over to the API Documentation. We recommend that you take some time to learn how our API works then browse our Knowledge Base articles if you're having trouble.  If that doesn't help, then feel free to open a ...

    • How do I log in to manage my account?

      When you create your subscription your API key is sent to the inbox of the email address you used. You will need to check your inbox for the email containing your API key then go to our sign in page. From there you simply enter your email address and ...

    • How can I get more help?

      Please open a support ticket if you weren't able to find an answer to your questions. We would be happy to hear from you!

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      A large majority of the barcodes in our database are either GTIN-12 (UPC-A) or GTIN-13 (EAN/UCC-13). However, there are times when all we have for a food item is the GTIN-8 (EAN/UCC-8) or UPC-E barcode. If you are having trouble finding matches for ...